Shipping policy
Welcome to FELCO's Shipping Policy page. Here, you will find all the necessary information regarding our shipping processes. Please read through carefully to ensure a smooth shopping experience.
Order Processing
- Orders are processed within 1-2 business days after the payment is confirmed.
- You will receive a confirmation email once your order has been shipped.
Shipping Costs
- Shipping costs are not included in the product prices and will be calculated at checkout.
- The exact shipping fee will be displayed before you confirm your order.
Delivery Times
- Estimated delivery times are provided for each product on the website.
- We strive to meet these delivery times but cannot guarantee a fixed delivery date.
- If we fail to deliver within 30 days, you have the right to cancel the order, and we will refund the full purchase price, including any shipping costs.
Delivery Locations
- We ship to addresses in Germany and Switzerland. Orders placed from our website are only delivered to these countries.
Carrier Information
- The carrier responsible for your delivery will be indicated on our website.
Delivery Confirmation
- Upon delivery, please check the items immediately. If there are any discrepancies or issues, contact us within 10 days. Failure to report issues within this period will be considered as acceptance of the items as received.
For any questions or concerns about your order or shipping, please contact us via email or through the contact form on our website. We are committed to ensuring a satisfactory shopping experience and will respond as promptly as possible.
Thank you for choosing FELCO!