L'Atelier du Vin x FELCO
- Regular price
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533,45 € - Sale price
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533,45 € - Regular price
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Product information
| UPC | 783929902302 |
|---|---|
| Family | Bundle |
Performance attributes
| Cutting diameter |
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Characteristics
| Length (net) | |
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| Depth (net) | |
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Delivery & Returns
Delivery:
Delivery 4-6 working days.
FREE standard shipping on orders 60€+.
Please see our shipping policy page for more information.
Returns:
We offer a return period of 30 days, counting from the day your order was delivered.
Shipping charges for returning the goods are for your own account.
For further details, please visit our refund policy page.
Support and warranty
Lifetime warranty
Covers the forged aluminum handles on all tools, but not the non-slip coverings, blades, counter-blades, springs, or shock absorbers, which are considered consumable parts. Learn more.
Standard warranty
A 12-month warranty applies to manual tools, covering material and manufacturing defects from the date of purchase. Learn more.
L'Atelier du Vin x FELCO: Spare parts replacement
L'Atelier du Vin x FELCO: Maintenance
Frequently asked questions
How FELCO differs from other brands?
FELCO differs from other brands primarily due to their Swiss precision engineering, the use of high-quality, durable materials, and ergonomic designs that offer comfort and reduce fatigue, such as rotating handles.
A key differentiator is that FELCO products are fully repairable, with parts available for maintenance and sharpening, contributing to their longevity.
What are the shipping costs in EU?
- Shipping costs are not included in the product prices and will be calculated at checkout.
- The exact shipping fee will be displayed before you confirm your order.
Can I return or exchange my order?
Here, you will find all the necessary information regarding our return processes and policies. Please read through carefully to ensure a smooth shopping experience.
Consumer Right of Withdrawal
- As a consumer, you have the right to withdraw from the contract within 30 calendar days from the day you receive the product.
- To exercise this right, you must inform us of your decision to withdraw by sending a clear statement via email or through our contact form on the website.
Return Process
- Products must be returned to the following address without undue delay and within 30 days from the day you inform us of your withdrawal:FELCO Europe GmbH
Ludwigsburger Str. 71, DE-71691 Freiberg/Neckar - Items must be returned in their original, undamaged packaging and condition.
- You are responsible for the costs of returning the products.
Refunds
- We will refund all payments received from you, including standard delivery costs, within 14 days of receiving the returned product.
- Refunds will be processed using the same payment method used for the initial transaction.
Conditions for Return
- Products that are damaged or show signs of use beyond what is necessary to determine the nature and functioning of the goods are not eligible for return.
- Please note that any FELCO tool that has been personalized through our engraving service is not eligible for return or refund. This policy applies unless there is a defect or an error attributable to FELCO in the engraving process. In such cases, please contact our customer service team, and we will address the issue promptly by providing an appropriate solution, including repair, replacement, or refund as deemed necessary.
Do you offer tool service and repair?
Yes, we provide tool service and repairs. For details, please visit: Warranty & Repairs
