Refund policy

Welcome to FELCO's Return Policy page. Here, you will find all the necessary information regarding our return processes and policies. Please read through carefully to ensure a smooth shopping experience.

Consumer Right of Withdrawal

  • As a consumer, you have the right to withdraw from the contract within 30 calendar days from the day you receive the product.
  • To exercise this right, you must inform us of your decision to withdraw by sending a clear statement via email or through our contact form on the website.

Return Process

  • Products must be returned to the following address without undue delay and within 30 days from the day you inform us of your withdrawal:
    • FELCO Europe GmbH
      Ludwigsburger Str. 71, DE-71691 Freiberg/Neckar
  • Items must be returned in their original, undamaged packaging and condition.
  • You are responsible for the costs of returning the products.

Refunds

  • We will refund all payments received from you, including standard delivery costs, within 14 days of receiving the returned product.
  • Refunds will be processed using the same payment method used for the initial transaction.

Conditions for Return

  • Products that are damaged or show signs of use beyond what is necessary to determine the nature and functioning of the goods are not eligible for return.
  • Please note that any FELCO tool that has been personalized through our engraving service is not eligible for return or refund. This policy applies unless there is a defect or an error attributable to FELCO in the engraving process. In such cases, please contact our customer service team, and we will address the issue promptly by providing an appropriate solution, including repair, replacement, or refund as deemed necessary.

Warranty

Defects and Faults

  • FELCO guarantees that products are free from defects at the time of delivery and for a period of two years thereafter.
  • This warranty does not cover:
    • Improper use, misuse, or unauthorized modifications
    • Lack of proper maintenance as per the user manual
    • Damage from accidents, natural disasters, or other external causes

Claim Procedure

  • To make a warranty claim, contact us via email at info@felco.eu or through our website's contact form, providing details of the defect, your order number, and, if requested, photos of the defect.
  • If the defect is acknowledged, we will repair or replace the product. If neither is possible within a reasonable time or without significant inconvenience, you may request a refund or price reduction.

Return Shipping for Warranty Claims

  • If the defect is acknowledged, we will refund the standard shipping costs for returning the product. Return the item to the following address unless otherwise instructed:

FELCO Europe GmbH
Ludwigsburger Str. 71, DE-71691 Freiberg/Neckar

Additional Legal Guarantees

  • Other mandatory legal warranties may apply depending on your country of residence. Contact us for more information.

For any questions or concerns about your order, returns, or warranty, please contact us via email or through the contact form on our website. We are committed to ensuring a satisfactory shopping experience and will respond as promptly as possible.

Thank you for choosing FELCO!