Terms of service

Legal notices and conditions of use of the FELCO SA website

Legal notices

The felco.com website (hereinafter Site) is published by:

FELCO SA
Rue des Mélèzes 4
CH-2206 Les Geneveys-sur-Coffrane
Tel : 0041 32 858 14 66
Email : info@felco.com
IDE : CHE-111.702.213 VAT

Felco SA (hereinafter FELCO) is a public limited company incorporated under Swiss law with its registered office in Neuchâtel, Switzerland. For details of the representatives and its share capital, see the extract from the Commercial Register of the Canton of Neuchâtel.

Site content

The information and all material on this website are presented solely to provide general information about the company FELCO, its subsidiaries and its dealers. FELCO exclusively manages the content of the official felco.com website (the Site) and other sites owned by FELCO (e.g. felco.eu or felco.ch).

The following companies are subsidiaries of FELCO:

FELCO Europe GmbH
Ludwigsburger Str. 71
DE-71691 Freiberg/Neckar
T: +49 71 41 685 75 75
F: +49 71 41 685 75 85
Email: info@felco.eu
ILN 42 60336 480 006
VAT: DE - 814 755 081
FELCO FRANCE S.A.R.L
ZA de la Barogne
18 avenue des 22 Arpents - Lot B
FR-77230 MOUSSY-LE-NEUF
T: +331 60 21 45 10
F: +331 60 54 71 10
Email : info@felco.fr
385 033 428 RCS Meaux
VAT : FR 463 850 334 28
FELCO BENELUX NV
Keistraat 1
BE- 9620 Zottegem
BELGIUM
T: +32 (0)9 390 86 83
F: +32 (0)9 390 86 89
Email : info@felco.be
EORI & VAT : BE 0437.183.156
Felco Poland SP. Z O. O. ltd.
ul. Raszkowska 3663-400 Ostrów Wielkopolski
T: +48 735 488 792
Email: Polska@felco.com
REGON: 520084945
KRS : 0000924661
VAT : PL 7831844106
PYGAR USA, Inc.
10002 Aurora Ave N Suite 36 PMB 393
Seattle, WA 98133-9348
T: 206-258-2901
Email: info@pygar.us
VAT : 45-4922027
PYGAR Sales Canada Ltd.
PO Box 75548
RPO Edgemont Village
North Vancouver, BC V7R 4X1
T: 206-258-2901
Email: info@pygar.ca
Business number: 827072406
Income tax number: 827072406 RC0001
Payroll number: 827072406 RP0001
GST/HST number: 827072406 RT0001
PST number: 827072406 BT0001 (account # PST-1053-6002)
Importer number: 827072406 RM0001
FELCO Tools Africa (Pty) Ltd
Unit 2, Cedras Park,
Cincaut cresent, Saxenburg,
7580, Kuilsriver, Western Cape. P O Box 140,
Blackheath
7850, South Africa
T: +27(0)21 905 1890
Email: sales@felco.co.za
Company registration number: 2008/025438/07
VAT: 4690251899

FELCO assumes no responsibility for the solvency or economic situation of its subsidiaries. No undertaking may be inferred from FELCO's support or appearance of support for its subsidiaries in this Site or from the presence of any subsidiary-related content on this Site.

Independent Dealers

The following companies featured on this Site are independent dealers that distribute FELCO products:

MAGNIFLORA REPRESENTACOES LDA
Rua Manuel Mafra 48 C
PT 2500 825 CALDAS DA RAINHA
T: +351262837045
F: +351262833394
Email : geral@magniflora.pt
VAT: PT 510705022
Heiniger Australia Pty Ltd
5A Tayet Link
Bibra Lake, Western Australia 6163
T: +61 8 9434 0000
Email : sales@heiniger.com.au
VAT: ABN 83 009 342 278
Sociedade Importadora Agro Assai ltda.
Miguel Teles Júnior, 440 - Cambuci
São Paulo - SP - CEP 01540-040
T: +55 (11) 3293-2444
F: +55 (11) 3293-2449
Email : tatiana@agroassai.com.br
VAT: 61.105.391/0001-01
SNEHOLT & NILSEN A/S
Ådalen 9
DK-4600 Køge
TLF: +45 46 15 46 00
Email : sneholt@sneholt-nilsen.dk
DK26717817 (01)
VAT : DK26717817 (05)
Coltellerie Milanesi (S.R.L.)
Via Solari Andrea,56
20144 Milano
T: (+39) 024222291
Email: info@coltelleriemilanesi.it
CODICE REA (number of registration) : MI - 1057835
VAT : IT 05978280153
BURTON McCALL LTD.
163 Parker Drive
LEICESTER
LE4 0JP
UK
T: +44 116 234 46 46
F: +44 116 235 80 31
Email: sales@burton-mccall.co.uk
OERI: 544582431003
VAT: GB 544 5824 31
ΜΠΕΜΠΟΣ ΑΕ
ΒΙ.ΠΕ. ΠΑΤΡΩΝ ΟΤ.8
Τ.Κ. 25018 ΠΑΤΡΑ
ΤΗΛ: 2610 242050
FAX: 2610 242052
Email : info@bempos.gr
Website : www.bempos.gr

FELCO assumes no responsibility for the solvency or economic situation of its dealers. No commitment may be inferred from FELCO's support or appearance of support for its dealers or from the presence of any dealer-related content on this Site.

Accessibility

You may access the Site freely and without charge, without registering or creating a prior account. You are responsible for the costs of using the telecommunications network.
Access to certain services on the Site, for example the media database and the eShop online sales sites, may require the use of personal access codes. You must maintain the confidentiality of your access codes at all times. FELCO will use reasonable efforts to maintain the Site, but we cannot guarantee that the Site will always be available and accessible at all times. The Site may become inaccessible for reasons beyond our control. We may also temporarily suspend access to the Site, in particular for technical maintenance reasons.

Products and Offers

FELCO EU offers its products and services to consumers residing in European Union countries through this website. The availability of products may vary depending on your country of residence within the EU.

All products displayed on our website are intended for sale to EU consumers, subject to stock availability. Prices shown include VAT at the applicable rate for your country. The prices, specifications, and availability of products may be modified without prior notice.

You can find detailed product information, user manuals, and safety documentation in the product descriptions. These documents are freely available for download and we encourage you to consult them before and after your purchase to ensure safe and proper use of our products.

While we may occasionally share information about upcoming products or developments, such information is provided for general interest only and does not constitute a binding offer. Actual product launches, features, and availability may vary.

Important Notes:

This website is exclusively for individual consumers residing in the European Union
We may adjust our service area within the EU; please check your delivery address at checkout
For business/professional inquiries or if you are located outside the EU, please use our contact form at https://eu.felco.com/pages/contact-us

Engraving Services
FELCO reserves the right to refuse engraving requests that include words, phrases, or symbols that may be deemed offensive, violent, or otherwise inappropriate. Furthermore, FELCO will not engrave content that could potentially infringe on trademarks, violate the rights of third parties, or harm FELCO's reputation or brand integrity. FELCO's decision to refuse such requests will be final and made at its sole discretion.

Discount Codes
Any discount codes available online or elsewhere may be subject to changes by FELCO at any time, without prior notice or explanation. FELCO reserves the right to modify the validity of discount codes in terms of their applicable range, discount value, expiry date, and the countries in which they apply. The use of any discount code is subject to FELCO’s sole discretion and does not guarantee eligibility for a discount at the time of purchase.

IMPORTANT SAFETY INFORMATION: FELCO CUT SHIELD

Your product is equipped with a safety feature called the FELCO Cut Shield.
Purpose: The FELCO Cut Shield is designed to reduce the risk of accidental closure of the cutting surface.
Limitations:
- The FELCO Cut Shield is a supplementary safety system.
- It DOES NOT guarantee complete protection against injuries or accidents.
- Users MUST NOT rely solely on this system for safety.
Proper Use:
- ALWAYS inspect the cutting area before and during use.
- ENSURE no unintended objects or body parts are near the cutting surface.
- ONLY close the cutting surface when you intend to make a cut and are fully prepared to do so.
User Responsibility:
- YOU are responsible for the safe operation of this product at all times.
- Failure to follow these safety instructions may result in serious injury.
If you have any questions about the safe operation of this product, please contact FELCO SA customer support immediately before use.

BY USING THIS PRODUCT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO FOLLOW THESE SAFETY INSTRUCTIONS.

Copyright and intellectual property

This Website and all information, data or content appearing on it, in particular text, images, photographs, logos, characters, videos, drawings, graphics, symbols, names, product names, documents (including user manuals or data sheets), processes, technologies and including the FELCO brand, are protected by copyright, in particular by the Federal Copyright Act LDA, and are the property of FELCO.

The FELCO trademark is protected in Switzerland as well as in the countries in which FELCO products are marketed under the Federal Trademark Law (LPM) and the national trademark laws of the countries in which the FELCO trademark is registered, including the relevant international conventions.

You are authorised to consult, download and reproduce the documents presented on this Site solely for personal information or for non-commercial use, provided that all of FELCO's intellectual property rights are respected. Subsidiaries and dealers of FELCO are further authorised to make computer copies of the documents contained in this Site and to print them out for their customers for the purpose of promoting FELCO products. Subsidiaries and dealers must comply at all times with the instructions relating to the use of the FELCO trademark.

No content, data or information on this Site may be used for any other purpose without first obtaining a duly confirmed licence or right of use from FELCO.

FELCO may prohibit the use of information, data or content extracted from its Website to any person or third party site at any time if such use is likely to cause damage in any way to FELCO, its customers as well as the FELCO brand.

Links to third party websites

This Website may contain information or links to third party websites over which the FELCO company has no influence. The FELCO company cannot therefore be held responsible for the content or accuracy of such third-party websites and accepts no responsibility for the content or accuracy of such websites. You are responsible for accessing these sites.

Use of social networks

You may share information, data or content from the felco.com Website, provided that you comply with these Website Terms of Use. We encourage the use of sharing buttons on our Website and information about FELCO products. You may share content on the FELCO Website marked with share buttons free of charge, but you may not receive payment or pretend to pay for the content shared. Do not modify the shared content or alter or remove our logos or trademarks. The terms of use of social networking platforms apply when you share content. Search for and read their terms of use online.

Do not associate FELCO content with advertising or sponsorship messages: in particular, do not put advertising next to or on top of shared content, do not add content in such a way that you could make a financial profit from it. Do not use the FELCO Website for commercial purposes (sales or advertising), in particular in relation to other brands, products or services.

Do not share content containing comments that could damage the reputation of the FELCO brand, products or company. Do not share content or comments that are offensive or disparaging to any person, company or brand, or for political or illegal purposes.

We may use, host, store, modify or moderate, including deleting or deciding not to publish, content that you post or share in social networks in connection with FELCO brand products or services and content on the Site, without your consent.

We may share your content when you mention or refer to FELCO Group products, brand or companies in social networks. We will mention in our content your name or the name of the social network account used.

Correspondence by electronic means (e-mails)

Through the Website, you have the option of sending correspondence by electronic means (e-mails or emails) to the FELCO company and its employees. The transmission of information by email is generally not encrypted. Sending such correspondence (emails) is at your own risk.

Guarantee and liability

Although FELCO makes every effort to ensure the accuracy of the information published on its Website, it cannot guarantee its completeness, validity or relevance. It cannot therefore be held responsible for the implicit or explicit content of the information published. Furthermore, FELCO cannot be held liable for any direct or indirect damage or loss resulting from the use of the Website or the impossibility of access.

This exclusion of liability also applies to damage attributable to viruses or other harmful programs, including loss of data. You use this Site at your own risk.

Modifications and original version

These Terms of Use may be amended at any time.

In the event of differences of interpretation between the French and English language versions, only the French version shall prevail.

Applicable law and place of jurisdiction

In the event of disputes, Swiss law alone shall apply. The parties agree to entrust any dispute exclusively to the ordinary courts of the canton of Neuchâtel in Switzerland.

Resolving disputes with consumers in the European Union

The European Commission provides consumers based in the European Union with an online dispute resolution platform, which can be consulted at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.